Shipping policy
Shipping & Returns
ORDER PROCESSING & DISPATCHING
Providing your items are in stock, your order will be dispatched within 2 working days of receiving payment. We ship orders Monday through to Friday (excluding public holidays).
Please note, during peak seasons, or sale periods, we can receive a large volume of orders, which may result in processing or shipping delays in exceptional circumstances.
CUSTOM GIFTS AND EVENT ORDERS
In the instance that your order includes any Custom items, your entire order will be held and shipped once the item is customised. Please allow 3-4 weeks for your order to be completed, before postage. Should you wish to receive split shipments, you will need to place two orders online, processing two sets of shipping costs.
Your items will be delivered 1 week prior to your event date. If your order is URGENT please contact us and we will let you know if we can accommodate your order.
MERCHANDISE ORDERS
In the instance that your order includes any custom items, your entire order will be held and shipped once the item is customised. Please allow 2-3 weeks for your order to be completed, before postage. Should you wish to receive split shipments, you will need to place two orders online, processing two sets of shipping costs.
AUSTRALIAN POSTAGE
Online orders are shipped via Australia Post eparcel, Sendle or via Fastway Couriers or Couriers Please depending upon your address location and size of order. Delivery rates are based upon the weight of your order and options are provided at your checkout for delivery services applicable to your order. Regular post is usually received within 3 to 8 working days of postage, and parcel and express post within 2 working days of postage (depending upon location). Please select your postage option during checkout.
Please note if you elect to have your items safe dropped by the applicable delivery service, KCSAU is not liable for any lost or unlocatable goods.
Likewise, KCSAU is not liable for goods not collected from a collection point if not collected within the allocated pick up time frame. In this instance that goods are shipped back to our warehouse for failure to collect, the buyer is liable for any onward shipping costs.
Once your order has been shipped, KCSAU cannot accept responsibility for loss or any damage to your package. Please note that KCSAU can not be held responsible for postage delays that occur after your order has left our care.
INTERNATIONAL POSTAGE – ONLINE STORE
Online retail orders are shipped via international air freight services and delivery rates are based upon the weight of goods. These are usually delivered within 10 to 21 working days of postage.
Note: Any customs duties or import taxes levied by the destination country are the responsibility of the purchaser.
Please note, international postage timeframes are offered as a guide only, and your location will determine postage timeframes.
DUE to COVID-19 please note their can be extensive international shipping delays experienced by some countries around the world. KCSAU is not liable for any slow or delayed parcels shipped internationally.